Banking on Biztech: Afghanistan International Bank's Journey to Optimized Data Management
1 year
Technology Partner5
Sprints Undertaken-
Website
https://aib.af/ -
Location
Afghanistan -
business category
Finance
Overview
Afghanistan International Bank (AIB), a leading financial institution in Afghanistan, partnered with BiztechCS to facilitate a significant digital transformation. Aiming to offer a more user-friendly, innovative platform for its diverse customer base and internal staff, AIB aimed to consolidate its position within the country’s competitive banking sector.
The project posed an exciting challenge for the BiztechCS team, involving the development of a CMS-based website replete with complex requirements. These included multi-language support for better user engagement, automation of customer complaints and vendor registration processes, an intuitive career section, and robust website responsiveness. Further, the team was to incorporate dynamic page management, user-friendly location indication features, comprehensive user management systems, digitized customer complaints processing, stringent activity tracking, and rigorous security measures in adherence to international standards.
Challenges
Functional Requirements
Understanding and incorporating the complex functional needs of a banking website within the CMS.
Language Support
The task was to support multiple national languages of Afghanistan on the website.
Dynamic Management
The bank’s website required dynamic functionalities due to the constantly fluctuating banking parameters.
Location Indication
Integration of a feature to help users quickly locate the bank’s branches and ATMs worldwide.
User Management
Designing a system to efficiently manage employees’ positions, roles, and access privileges.
Security Measures
Ensuring the security of customer data and the website as per the OWASP Top 10 standards.
Technology Stack
Solutions
Website Development
We created a responsive CMS-based website that was easy to navigate and use.
Language Integration
We used the original source code to create multilingual pages, supporting English, Pashto, and Dari.
Dynamic Functionality
We developed dynamic page templates to make frequent changes in the banking parameters easy.
Location Feature
We integrated Google Maps into the website to help users locate AIB’s branches and ATMs.
Access Control
We developed a system to manage employee roles and provide role-based access to the site.
Data Security
We ensured site security as per OWASP Top 10 standards and used SonarQube for internal code redundancies.
Screenshots
Our work for AIB encompassed a range of functionalities aimed at enhancing the user experience and streamlining operations. From creating a responsive, multilingual website to implementing dynamic page management, our team ensured a seamless integration of these features. Screenshots of the website’s home page, dashboard, and language toggle option provide a glimpse into the aesthetic and functional aspects of the platform. Further, location indication using Google Maps, the user management dashboard, and the interface for digitizing customer complaints exemplify our commitment to creating an intuitive, user-centered banking platform.
Results
User Navigation
The responsive design improved user navigation and enhanced the overall user experience.
Language Barriers
The multilingual feature engaged more users and strengthened AIB’s global brand image.
Banking Operations
Dynamic functionalities streamlined the bank’s operations by simplifying frequent changes.
Branch Locator
The location feature made it easier for customers to find AIB’s branches and ATMs.
Efficiency Improvement
The user management system improved operational efficiency and security.
Data Protection
Security measures ensured customer data protection and compliance with international standards.
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